Refund policy

At Aveerra, your satisfaction is our priority. We offer the following guarantees:

• Damaged or defective items: Contact us within 14 days of delivery with a photo and we'll issue a full refund or send a replacement — no return needed.

• Lost packages: If your order hasn't arrived and tracking shows no movement for 10+ days, contact us and we'll issue a full refund or reship your order.

• Late deliveries: If your order hasn't arrived within 35 days of your order date, you're entitled to a full refund.

To request a refund, email us at [your email] with your order number. We typically respond within 1–2 business days.